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The Big Collective Ltd : Hire – Terms and Conditions


1.1  The “Client” means the person/s, organisation or company booking the equipment, act or entertainment with the “Company”.

1.2  The “Company” means The Big Collective Ltd.

1.3  ‘Dry’ hire is the hire of equipment for the ‘client’ to operate and supervise themselves.

1.4  ‘Wet’ hire is the hire of equipment or entertainment accompanied by a representative of the ‘company’ to supervise use of the booked equipment or entertainment.



2.1  All equipment remains the property of the company at all times.

2.2  By placing an order with us either verbally or via e-mail regardless of whether a ‘Contract of Engagement’ has been returned, or deposit paid, it is deemed that the customer has read, understood, fully agreed to and is bound by all our terms and conditions of hire.

2.3  In the event of traffic or other uncontrollable circumstances preventing us from being able to fulfil our contracted obligations our liability shall be limited to a refund of any monies paid in relation to the contracted event, or a pro rata reduction in the hire fee in the event of delayed start. No further compensation will be paid irrespective of any loss of earnings.


Prices, Deposit & Balance Payments

3.1  All hires are subject to a £100.00 holding deposit, in order to secure the services of the company.

3.2  The client has 5 working days to pay the deposit, in order to fully secure the requested date/s, after the Contract of Engagement has been returned.  After this time, the date will be open for general sale.

3.3  Deposits are refundable should the client notify ‘the company’ in writing, up until 6 months prior to the event date, without penalty.  After this time period has lapsed – or for events booked with less than 6 months time – deposits are non-refundable.

3.4  The balance is to be paid in full and cleared at least 14 days prior to the event start date, unless approved account facilities are held.

3.5  Terms for approved account clients will be strictly 30 days from invoice date unless agreed in writing by the company.

3.6  Advertised prices are subject to change without prior notification.

3.5  The company reserves the right to charge interest on all overdue accounts at 2% above its banker’s current interest rate.  Interest will accrue on a daily basis for late payments, starting from the due date.

3.6  An idle fee may apply for extensive waiting periods – this will be pre-authorised with the company and invoiced accordingly.



4.1 Any cancelled order is subject to the following cancellation charges Within 30 days of scheduled hire date there will be no refund.  Outside of 30 days of scheduled hire date, the deposit will be forfeited.



5.1  The Client acknowledges that it shall be responsible for any damage or loss to The Big Collective Ltd’s equipment, caused by any misuse of our equipment by its customers or its guests, or any theft or disaster (including, but not limited, to fire or flooding) at the clients event.

5.2  The Big Collective Ltd require working space as set-out in the product / service specification pages.  The client will be responsible for providing suitable space, as well as providing a standard working plug socket (13amp) for power to any of our hired products.

5.3  All goods remain the property of the company at all times.

5.4  The company reserve the right to amend or alter any product specifications without prior notice.


Site Location, Facilities & Conduct:

6.1  Hired equipment will be set up in one location, only as agreed on arrival and will not be moved once set-up, unless at the discretion of the employee / event manager.

6.2  The company reserve the right to refuse delivery if the venue, or site, is deemed to be unsuitable by our delivery personnel, or if the client has failed to notify the company of any delivery obstructions such as stairs or excessive loading distances from our vehicle to the installation site.  In such a case no refund will be given and the full hire fee will be due.

6.3  The client is responsible for ensuring that suitable security and crowd control measures are in place prior to start of event.

6.4 The company reserves the right to cease operation and remove hired equipment from site, if, at any time, a representative of the company feels that guests or client conduct endangers the safety of the guests, clients, themselves or the operation of the hired equipment. In such cases no refund will be given and full contracted fees will be due to the company.


Liability & Insurance:

7.1  The company’s liability insurance covers use of the equipment only whilst booked on ‘wet’ hire (supervised by a representative of the company).

7.2  The client agrees to indemnify the company for any damage or theft of the company’s equipment whilst on hire.

7.3  The company accept no liability for any damage or loss of personal property and or any injury arising from the use of the hired equipment.

7.4  Any equipment booked on ‘dry hire’ is not covered by the company’s insurance policy and the client is responsible for suitable insurance cover.


Use of Images (Photographic products only):

8.1  The client gives The Big Collective Ltd permission to use images taken at their event to be used on The Big Collective Ltd’s website, social media pages and for advertising and promotional purposes.

8.2  The Big Collective will not use any images that are deemed unsuitable on their website or for advertising purpose and will not use any content that may be personally damaging to the person(s).


Hiring, delivery and service:

9.1  Delivery, set up and removal of the equipment is included in the total amount paid for the hire period.

9.2  Time taken to deliver, set up and remove the equipment will be outside the rental period.

9.3  A fully trained representative of the company will be on site throughout the hire of the equipment to ensure operation is according to our Health & Safety Policy